FAQS

Browse our most common queries below or reach out for tailored support

Do you have trained installers of your products?

We work with accredited, trained installers nationwide to install our products. We have a dedicated training center located in Dublin to train new installers.

The EV-Rad was designed for the replacement of old electric storage heating that are impossible to control. All Ecovolt EV-Rads are fitted with TUYA enabled APP controls so the heater can be controlled from any mobile device.

We get asked this question a lot. No, the Ecovolt EV-RAD heating system has been carefully designed to operate with low running costs. The Kaolin / Ceramic heating plates heat up extremely fast and cool down very slowly, only using about 15 – 25 minutes of electricity per hour. The amount of energy used would always relate to the insulation and heat loss values of the property being heated.

All EV Rads come with a standard 12 month warranty. A 2 year extended warranty is valid once the product is registered within 28 days of purchase. A proof of purchase is require to validate all warranty claims.

Discounts need to be discussed with our resellers/wholesalers / merchants

How do I know what type of radiators I need for my home. Do you have a guideline for measuring rooms?

As a general rule, we usually tell our customers that they require 100 watts of heat per square meter of space for all properties built before 2005. We always advise seeking professional advice from someone who understands how to calculate heat loss for a property.

We always recommend seeking advice before proceeding. For best practice, we advise the EVRads to be installed with a switch fuse unit with an indicator light.

Depending on the building fabric of your room, it would typically take approximately 40 minutes to heat the room from cold, and then after that,t only use between 15 – 25 minutes of electricity per hour.

Generally 1 day would be enough for the whole system up a running. However, some properties may require an upgrade to their wiring so these properties would take more time.

When pairing the TUYA APP with an Ecovolt product, it will only work on the 2.4GHz wireless WiFi signal. Please watch our video tutorials for further information.