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Service Request

Please visit our support videos before requesting a service call as these often fix most issues. 

Please Note : The EcoVolt heating control APP and the TUYA App only supports 2.4GHz wireless WiFi signals.

Please note: we no longer support telephone service requests.

EV-Rad and JTB Rad Warranty Terms click here.

If you require assistance with controls/Apps then go to the video section on this website or our Youtube channel where we have a large selection of video tutorials.

If you have a technical fault issue with an EcoVolt product you need to complete a service request form.

A member of our staff will be in contact with you within 3 working days by email.

We operate a request for service policy on all EcoVolt products by email on receipt of a completed service request form on the right.

Frequently Asked Questions