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Frequently Asked Questions

Do you have trained installers of your products?

We work with accredited trained installers nationwide for the installation of our products. We have a dedicated training center located in Dublin to train new installers.

Is the EVRad system suitable to replace old storage heating?

The EV-Rad was designed for the replacement of old electric storage heating that are impossible to control. All Ecovolt EV-Rads are fitted with TUYA enabled APP controls so the heater can be controlled from any mobile device.

Are the EV Rads expensive to use on electricity?

We get asked this question a lot. No the Ecovolt EV-RAD heating system has been carefully designed to operate with low running costs. The Kaolin / Ceramic heating plates heat up extremely fast and cool down very slow only using about 15 – 25 minutes of electricity per hour. The amount of energy used would always relate to the insulation and heat loss values of the property it is heating.

How long are the EV Rads covered under warranty?

All EV Rads come with a standard 12 month warranty. A 2 year extended warranty is valid once the product is registered within 28 days of purchase. A proof of purchase is require to validate all warranty claims.

Do you offer any discounts?

Discounts need to be discussed with our resellers / wholesalers / merchants

How do I know what type of radiators I need for my home. Do you have a guideline for measuring rooms?

As a general rule we usually tell our customers that they require 100 watts of heat per meter square of space for all properties built before 2005. We always advise to seek professional advise from someone who understands how to calculate heat loss for a property.

Can I just simply just plug the radiators into the sockets in my house?

We always recommend seeking advise before proceeding. For best practice, we advise the EVRads to be installed with a switch fuse unit with indicator light.

Typically how long does it take to heat a room up?

Depending on the building fabric of your room it would typically take approximately 40 minutes to heat the room from cold and then after that only use between 15 – 25 minutes of electricity per hour.

How long would it take to fit out a 3 bedroom house with your system?

Generally 1 day would be enough for the whole system up a running. However, some properties may require an upgrade to their wiring so these properties would take more time.

Is the Ecovolt CeP product suitable to be used as a primary heating system?

Yes, the Ecovolt CeP can be used as a primary heating system. It can be installed during construction stage of the project. The CeP product is only designed for high performance buildings like a passive house or similar

Has the Ecovolt CeP being tested by an approved accredited testing facility?

Yes, the product went through a rigorous testing procedure in the laboratories of BSRIA UK in 2017. It was tested in a chamber that is used to test all types of heating products suitable for the market. A copy of the report can be downloaded here.

What WiFi signal settings does my internet router need to be set to for the TUYA APP to pair?

When pairing the TUYA  APP with an Ecovolt product, it will only work on the 2.4Ghz wireless WiFi signal. Please watch our video tutorials for further information.